We operate an appointment system that gives a choice of appointment types. Appointments with GPs can be booked online in advance or prebooked via telephone or attending the surgery. We also offer telephone triage system especially for on the day appointments where doctors will call you back and make clinical decision on when to see you.
We have two highly skilled advanced nurse practitioners available every day. They can see, diagnose and treat adults and children with many conditions including minor infections such as sore throat, earache ,urinary tract infection and contraception etc, as well as skin, muscular and joint problems. Appointments with the nurse practitioners can be made in advance or on the day.
If you feel you need advice but do not need to see doctor, we do offer telephone consultation with each doctor who will be happy to call you back at the end of each session.
The practice provides appointments outside of “normal” working hours to offer access to those patients who have difficulty attending during those times. Appointments can be made up to 4 weeks in advance. Extended hour appointment are with doctor &advance nurse practitioners
Our Extended Hours sessions are: -
- Monday 18:30 to 20:.30 at Clay Lane site
- Thursday 07:30 to 08:00 at Chester street site
- Please ring surgery to book these appointments.
- If no appointments are available for the day and you cannot wait till next day then appointment can be booked at one of the extended hours clinic which are operated at various sites in Coventry.
The Practice has a chaperone policy. For arrangements, please ask at reception.
If you require an interpreter, please ask at reception, who will contact Coventry Integrated Language & Communication Service (CILCS) for you.
Jeżeli wymagacie tłumacza, proszę pytają przy przy-jmowaniu
যদি আপদি একটি interpreter প্রয় োজি ব োধ কয়েি, ি ো কয়ে Receptionবে দজজ্ঞোসো করুি
If you are not well enough to come to the surgery, please try to telephone before 10.00am and give some idea of the urgency.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Ultimately it is the doctors right ( clinical decision )to decide whether or not a visit is appropriate for a particular set of circumstances.
Cancellations & Reminders
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Godiva Group Practice Extended Hours Service
(Mondays extended hours will be provided at Gosford Green site, Clay Lane Health Centre)
Gosford Green: Monday evenings 18:30 – 20:30
Holyhead: Thursday Mornings 07:30-8:00am
GP Alliance Extended Hours Appointments
These are from offered from 18:30 to 21:00 Mon-Fri, Sat 09:00 to 12:00 and Sun 10:00 to 13:00. These appointments can be booked at any of our surgeries but are based at four other sites (Tile Hill, City of Coventry, Wood End and Rugby).
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable page here before arranging any such examination. Please inform the receptionist when arranging such appointments.