Patient Access
Appointments System
We operate on a flexible appointment system that gives the choice to the patient, how they want to have a consultation. Appointments can be booked either by telephone, at the reception desk or through our website and associated apps. They can be booked for on the day or pre-booked for the coming week, if we have the appointment available. Patients have the option to speak to a clinician either via telephone or by seeing the doctor face to face.
As a practice, we offer more than just GP appointments. We have clinicians such as: Clinical pharmacists, who specialise on anything medication related and can deal with minor illnesses. Advanced Nurse Practitioners (ANPs), who can see, diagnose and treat adults and children with many conditions including minor infections. First Contact Physiotherapist (FCP), who has been trained to deal with new muscular-skeletal issues for patients. Health & Wellbeing Coach, who is there to guide patients into changing their lifestyles.
There’s multiple ways to book appointment. Either using the associating apps or by using the links provided in our front page.
Additional Aid for Appointments
Chaperone
The Practice has a chaperone policy. For arrangements, please ask at reception.
Interpreter
If you require an interpreter, please ask at reception, who will contact Coventry Integrated Language & Communication Service (CILCS) for you.
Disability Access
We make every effort to make the surgery accessible for disabled patients. There is access through the main door and we have a wheelchair available for use in surgery.
Hearing Difficulties
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room. Alternatively, we do have the facility of a portable induction loop. If you would like to use this, please ask at reception for assistance.
Home Visits
If you are not well enough to come to the surgery, please try to telephone before 10.00am and give some idea of the urgency.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
Ultimately, it is the doctors right (clinical decision) to decide whether or not a visit is appropriate for a particular set of circumstances.
Private Medical Examinations
Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc., will require longer than a routine appointment.
These examinations do not form part of NHS Services, you will be charged for any such examination.
Out of Hours / Enhanced Access
(Clicking on the image above leads to our Coventry Navigation Enhanced Access Page)